Website General Terms and Conditions

Last Updated: 2nd December 2023

1 THESE TERMS

1.1. JetHustle (” us “, ” we “, or ” our “, depending on the context) is a company that offers online travel search services (such as price comparisons for flights, hotels and car rentals) and other travel-related services (” Services “) to travellers around the world through our website. JetHustle also provides private jet flight deals, email updates, newsletters and other digital communications containing alerts on cheap deals, flights, and travel-related news and inspiration, and your registering on the Website is subject to your acceptance of these terms.

1.2. Please read these terms carefully before you register for a digital subscription or use the Website. These terms tell you who we are, subject to what terms and conditions we will provide our service to you, how you and we may change or end our contractual relationship, what to do if there is a problem and other important information.

1.3. In these terms:

‘Website’ means: https://jethustle.com

2 INFORMATION ABOUT US

2.1. We are Billionaire Aviation Limited, the proprietors of www.jethustle.com (“Website”) and if you need to contact us, please feel free to write or email to us as set out below.

2.2. If we have to contact you we will do so by writing to you at the email address you provided to us during the registration process.

2.3. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3 OUR CONTRACT WITH YOU

3.1. Our acceptance of your registration for our digital subscription on the Website will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2. The Website is applicable to flight information from the United Kingdom, Ireland, Europe, the United States, Asia and the Middle East, and is intended for and directed to users in these regions or countries.

4 THE WEBSITE

4.1. It is free to register for our digital subscription on the Website. Details of the information you can expect to receive can be found on the Website.

4.2. You can upgrade your membership to our Premium Membership at any time and the information you can expect to receive can be found on the Website. If you wish to change the length of your Premium Membership before it expires, please contact us and we will let you know how to do that if it is possible.

4.3. JetHustle can sell seats on private jets flights and is also a travel search engine that helps you find the best travel options. You’ll find 1000s of travel agencies, airlines, hotels and car hire companies you can buy from through JetHustle. We call them travel providers.

For services that do not include individual private jet seats, JetHustle itself is expressly not a party to the final Contract for the Provision of Services and JetHustle does not act as a travel organiser/tour operator.

If you have questions about changes, cancellations, or refunds, that do not relate to private jet travel, you’ll need to contact the travel provider you booked from directly. They’ll have all the info about your booking and can usually help you with any questions.

We also provide the information on the flight deals available in our email updates, newsletters or through other means of electronic communications such as SMS texts and WhatsApp messages, but any contract that you enter into with an airline or agent is between you and that airline or agent and at no time will a contract be entered into between you and us in regards to those flights or services, unless they are private jet services. Services outside of private jets mentioned on our Website are not affiliated with us directly and any contract that you enter into with a service mentioned either in our email updates, newsletter or on the Website is between you and that business and at no time will a contract be entered into between you and us in regards to those flights or services.

4.4. Your mobile network provider may charge you for accessing our website on your smart phone where a wireless connection cannot be found or when it uses a mobile data connection (or any other connection when not connected to Wi-Fi).

4.5. We may have to change the Website to (a) to reflect changes in relevant laws and regulatory requirements; and (b) to implement minor technical adjustments and improvements, for example; to address a security threat.

5 PROVIDING THE SERVICE

5.1. By purchasing the Premium Membership you are entering into a contract with us whereby we will provide you with a digital subscription to receive and access our premium services and content for the period as set out on the registration form (“Term”). At the end of each Term, the Term will automatically renew for a Term of the same duration until you or we end the contract. See Clause 9. As a Premium Member you agree that you will only use our services as a private consumer, in a non-commercial capacity for your own personal benefit.

5.2. By registering for our free Membership you are entering into a contract with us whereby we will provide you with a digital subscription to receive and access our free services and content. As a free Member you agree that you will only use our services as a private consumer, in a non-commercial capacity for your own personal benefit.

5.3. If our supply of our email updates, newsletter, or the Website is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a pro-rata refund for the period that the Website could not be used.

5.4. We may have to suspend our email updates, newsletter or the use of the Website to (a) deal with technical problems or make minor technical changes; (b) update our emails, or Website to reflect changes in relevant laws and regulatory requirements, or (c) make changes to our emails , the Website (see Clause 4.).

5.5. We will aim to contact you in advance to tell you we will be suspending supply of our services, unless the problem is urgent or an emergency. If we have to suspend the services for longer than 30 consecutive days in any Term for Premium Members, we will adjust the price so that you do not pay for the services whilst it is suspended. You may contact us to end the contract if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 90 consecutive days, and we will refund any sums you have paid to us in advance for the Premium Membership in respect of the period after you end the contract.

5.6. If we are unable to take payment for the Premium Membership when your subscription renews (for example, if we no longer hold valid debit or credit card details or your card has expired or your payment method fails) we will notify the email address on your account and may suspend supply of the services while we retry the payment or until payment has been made. If all our payment attempts fail or payment is not made within 7 calendar days, your Premium Membership will be downgraded and we will notify you of the change. Once downgraded, your expired Premium Membership rate may no longer be available and cannot be reactivated so you must maintain a valid payment method and monitor your email for notifications about your subscription to keep your rate.

5.7. We use our best endeavours to ensure that the information we provide is as accurate as possible by searching online airfare matrix systems and by monitoring the internet for the best flight deals but we are reliant on those resources and therefore please be aware of the following:

5.7.1. We cannot guarantee that the deals provided by us are as good as, or better than, offers made directly by airlines or by other third parties.

5.7.2. We provide information on a wide range of service providers but there may be other direct or third-party service providers available on the market which may be more appropriate or suitable for you than those identified by us.

5.7.3. Any links to third-party websites that we provide are provided for your interest and convenience only. These websites are owned and operated by third parties over whom we do not have control. We do not endorse, recommend or accept responsibility for such third parties or their services, their websites or for any information, opinions or views given or advice provided by such third parties (whether on their websites or otherwise).

5.8. We are only providing information on the deals and offers available but none of the information we provide in our emails, on our Website or through our electronic messages amounts to a recommendation or endorsement by us in respect of such service providers. The information we provide is for general information purposes only, and should not be relied upon by you, and is provided so that you can select services that you feel are most appropriate to meet your needs.

5.9. The information and descriptions of deals offered by third parties that we provide may not represent the complete descriptions of all the features and terms and conditions of those deals. You must ensure that you carefully read all the features and terms and conditions (including those contained on a service provider’s website) of any deal or service before applying for it.

5.10. As a digital subscription and membership you must maintain an active email address and/or mobile telephone number capable of receiving our content and notifications about your account and strongly suggest you whitelabel or set rules to ensure our messages reach your primary inbox and are not filtered to junk or promotion folders. We have no control over how your email provider may filter our messages, so unfortunately cannot accept responsibility for unopened or bounced notifications.

6 YOUR RIGHTS TO END THE CONTRACT

6.1. Your rights when you end the contract with us will depend on whether there is anything wrong with your digital subscription, how we are performing, and when you decide to end the contract:

(a) If you want to end the contract because of something we have done or have told you we are going to do see Clause 6.2;

(b) If you have just changed your mind about the services, see Clause 6.3.

6.2. If you are ending a contract for a reason set out at (a) to (d) below, the contract will end immediately and we will refund you any funds paid to us for your Premium or Platinum Memberships pro-rata for the period of time that the Premium Membership services were not available to you. The reasons are:

(a) we have told you about an upcoming material change to the services or these terms and you object in writing to such change (see Clause 4.5);

(b) we have informed you in writing that there is a risk that the supply of our services may be delayed beyond a period of 90 consecutive days because of events outside of our control;

(c) we have suspended simultaneously our services, email , electronic messages, and the Website for technical reasons, or notify you that we are going to suspend them for technical reasons, in each case for a period of more than 90 consecutive days; or

(d) you have a legal right to end the contract because of a material breach of our contractual obligations or for any other mandatory legal reason.

6.3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most services paid for online you have a legal right to change your mind within 14 days and receive a refund. Under these terms, if you have paid for Premium or Platinum Memberships then you can cancel your Membership up to 14 days from the start of the Membership and we will provide you with a full refund (see 6.4).

6.4. Even if we are not at fault you can still end the contract but you will not be entitled to a full refund for the Term once we have started providing our services. JetHustle keeps a record of every login and ip address, as well as contacts via email, telephone and electronic messages and these records can be provided to you upon request at members@jethustle.com. View our Privacy and Cookies Policy for more details.

7 HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

7.1. To end the contract you can cancel billing in the Premium Portal under the billing tab if you paid via our payment processor Stripe on the Website or if you are for any reason unable to perform this task then you can contact us at members@jethustle.com to ask us to cancel for you.

7.2. If you are a free member, then unsubscribe by clicking the “unsubscribe” link in the footer of our emails.

7.3. If you feel any refund after cancellation is due to you, please contact us at members@jethustle.com

7.4. Any refund due will be refunded via the original method of payment. You are responsible for informing us immediately if your original method of payment is no longer available (for example, if you paid with a credit or debit card and such card has expired) and for providing an appropriate alternative method of payment. You are responsible for any problems or costs caused by the unavailability of your original method of payment or by an alternative method of payment that you have provided to us.

8 PRICE AND PAYMENT FOR PREMIUM MEMBERSHIP

8.1. The costs of the Membership will be as set out on the Website. If you sign up for our Premium Membership, you agree to pay the subscription price for the digital subscription.

8.2. The charge for each subsequent renewal/Term will be as set out on the Website, but we reserve the right to increase the renewal fee upon our giving to you in writing at least 28 calendar days’ notice prior to a renewal period/new Term.

8.3. Details of how to make a payment can be found on the Website. Payments can be made by debit and credit card.

8.4. We may offer new subscribers an initial free trial of the Premium Membership as part of their digital subscription. In such cases, users will get free access to the Premium Membership content and newsletters as part of their digital subscription for the duration of the free trial period. At the end of the free trial period, you may either cancel your digital Premium Membership subscription as described in section 7 or we will begin to take payment for your digital Premium Membership subscription.

9 AUTOMATIC RENEWAL OF MEMBERSHIP

9.1. Premium Membership will automatically renew for a further Term at the end of a Term. If you do not wish for the membership to renew you can cancel future billing in the billing tab on the Premium Portal or contact us at least 3 working days prior to the expiry of the Term to inform us that you do not wish to renew at members@jethustle.com.

10 OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

10.1. If we fail to comply with the terms for the Premium Membership, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract (or our failure to use reasonable care and skill) but we are not responsible for any loss or damage that is not foreseeable, provided that in no case shall we be liable in contract, tort or otherwise (including negligence) for any indirect or consequential losses whatsoever or howsoever arising, including loss of profit, business, contracts or anticipated savings. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

10.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products, including the right to receive products which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care.

10.3. We are not liable for business losses. We only supply our services for domestic and private use. If you use the Website for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11 OUR RIGHTS TO END THE CONTRACT

11.1. We may end the contract with you if you breach any of your obligations under the contract or any applicable terms and conditions. We may end the contract with you at any time by writing to you if: (a) you do not make any payment to us when it is due and you still do not make payment within 5 calendar days of us reminding you that payment is due; (b) if you breach any of the terms of this agreement, the license agreement, the privacy or cookies policy, or any other applicable terms and conditions.

11.2. You must compensate us if you breach any of your obligations under the contract or any applicable terms and conditions. If we end the contract in the situations set out in Clause 11 we may charge you reasonable compensation for the net costs that we will incur as a result of your breaching any of your obligations under the contract or any applicable terms and conditions.

11.3. We may stop providing the email updates, newsletters, electronic messages and withdraw the Website. We may write to you to let you know that we are going to stop providing the email updates, newsletters, the Website or the messages. We can do this at any time without notice to free members. For Premium Members we will let you know at least 28 days in advance of our stopping the supply of the email updates, newsletters, Website and electronic messages and will refund pro-rata for the period that our services will not be provided in the then current Term of each paying Premium Member.

12 IF THERE IS A PROBLEM WITH THE WEBSITE, OR OUR DIGITAL SUBSCRIPTION SERVICES

12.1. If you have any questions or complaints, please contact us. You can email us at members@jethustle.com

Summary of your legal rights.

We are under a legal duty to supply services that are in conformity with this contract. Nothing in these terms will affect your legal rights. Summary of your key legal rights This is a summary of your key legal rights. These are subject to certain exceptions. If your digital content is faulty, you’re entitled to a repair or a replacement. If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back if you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.

13 HOW WE MAY USE YOUR PERSONAL INFORMATION

Please refer to our Privacy and Cookies Policy which outlines your GDPR and full privacy and cookie rights.

14 OTHER IMPORTANT TERMS

14.1. We may transfer our rights and obligations under these terms to another organisation in the event of an acquisition (whether of our material assets or shares), merger, restructuring, financing, or other corporate or financial transaction.

14.2. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

14.3. These terms apply between you and us. No other person shall have any rights to enforce any of these terms. Neither of us will need to get the agreement of any other person in order to end the contract between us or make any changes to these terms.

14.4. If a court finds part of these terms to be unenforceable or illegal, the rest will continue in full force and effect. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.5. Even if we delay in enforcing any of our rights under these terms, we can still enforce such rights later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breach of any of these terms and conditions or any other applicable terms, that will not mean that you do not have to do those things and it will not prevent us from taking steps against you at a later date. For example, if you miss a payment and we do not follow up, but we continue to provide the product, we can still require you to make the payment at a later date.

14.6. Alternative dispute resolution: Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact an alternative dispute resolution provider, however, we are not members of any alternative dispute resolution body at present. In addition, if you are based in the European Union or Norway, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform via ec.europa.eu/consumers/odr.

For further questions email members@jethustle.com

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